Education Series

with Able Living

Walkers and Rollators

Walkers and Rollators Image

💡 Overview

Walkers and rollators are essential mobility aids used to assist individuals who experience difficulty walking due to age-related decline, injury, post-surgical recovery, balance issues, or chronic conditions. They help reduce the risk of falls, improve mobility, and support clients in maintaining independence and confidence in daily activities—both indoors and outdoors.


Walkers typically refer to non-wheeled or front-wheeled frames that offer stable support and are moved by lifting or gliding. Rollators feature four wheels and hand brakes, offering more maneuverability, built-in seats, and storage compartments—ideal for users who need balance assistance but have the strength and coordination to handle a more dynamic aid.


Choosing the right walking aid depends on the user's mobility level, safety risks, environment (e.g., tight indoor spaces vs uneven outdoor paths), and whether the person needs to rest during longer walks. Clinician guidance is often helpful, but sales staff can also help users trial options to determine fit and comfort.

🤔 Did You Know?

Many modern rollators now include reflective safety features and built-in cane holders—improving visibility at night and supporting users who need to switch between walking aids throughout the day.

Uses of Walkers and Rollators
Key Features
Types of Walkers and Rollators
Clinical Matching Tips
🚩 Red Flags

🛍️ Sales FAQ

Do rollators fold for transport?

Yes, most rollators fold—either side-to-side or vertically for easier storage in small car boots or hallways. Always check folded dimensions if transport or storage space is limited.

Can the handle height be adjusted?

Yes, nearly all walkers and rollators feature adjustable handle height to suit the user’s arm length and posture. Ideal handle height is generally at wrist level when the user’s arms hang by their sides.

Do they come assembled?

Most models require light assembly—typically inserting handles, attaching storage bags, or clipping in wheels. No tools are usually needed. We’re happy to pre-assemble in-store or demonstrate setup for customers.

Is it safe to sit on the seat while rolling?

No. The seat is for resting only when the walker is stationary with brakes engaged. Sitting while rolling is unsafe and may cause falls. Always apply the parking brakes before using the seat.

Which walker is best for someone with arthritis in their hands?

Look for rollators with ergonomic handgrips and loop-style brakes that require less finger strength. Some models feature pressure brakes or locking handgrips. If gripping is significantly impaired, consider a frame without brakes or an OT referral.

Can this be used on uneven ground or gravel paths?

Rollators with larger wheels (200mm+) and soft-grip tyres offer better stability on uneven terrain. Avoid using smaller-wheeled walkers or three-wheel rollators outdoors on gravel or grass, as they may catch or tip. Always test the aid in the intended environment if unsure.

Can a walker or rollator be taken on a plane?

Yes—most airlines allow mobility aids like rollators to be checked for free or taken to the gate. Choose a lightweight, folding model for ease of travel. Always check with the airline for specific guidelines, especially regarding battery-operated mobility aids.

How much weight can this walker support?

Standard rollators typically support up to 120–130kg. Bariatric models can handle 180–200kg or more. Always confirm the weight capacity on the product tag or website and leave a margin for safety and comfort.

Why are there so many types of rollators?

Different models suit different needs: some are ultra-light and fold compactly for travel; others have larger wheels for outdoor use or reinforced frames for heavier users. Seat width, brake type, and storage options also vary by design.

Can the basket be removed?

Yes, most rollator baskets or bags are removable for cleaning or easier folding. Some have clips, others Velcro or zip-off attachments. Always reattach securely before use.

Is this walker eligible for funding (e.g. NDIS, DVA, HCP)?

Yes—many walkers and rollators are eligible under NDIS, My Aged Care (HCP), DVA, and other funding schemes. A clinical assessment (usually by an OT or physio) is typically required to support the application. We can help you start that process.

My customer wants a seat walker but is afraid of falling—what should I recommend?

If balance is a concern, recommend a 2-wheel or front-wheeled walker with greater stability or a seat walker with wider wheelbase and locking brakes. Ensure they trial the walker first and involve a clinician if there’s uncertainty around suitability.

🙋‍♀️ Common Customer Questions

Can I fold this and put it in my car boot?

Yes—most walkers and rollators fold for easy transport. Many fold side-to-side, and some offer dual-fold designs that collapse both vertically and horizontally. Be sure to check folded dimensions to ensure it fits in your vehicle.

Is this walker height adjustable?

Yes, most models include height-adjustable handles to suit a range of user heights. The correct height is typically when the handles align with the user’s wrist crease when standing upright.

Does it come with a seat?

Only rollators (3- or 4-wheeled walkers) include a built-in seat. Standard walking frames and 2-wheel walkers do not. If the user needs frequent rest breaks, a rollator with a seat is the best option.

Can I sit on it while someone pushes me?

No. Walkers and rollators are not designed to be used as transport chairs. Sitting is only safe when the brakes are locked, and the user is stationary. Being pushed while seated can cause tipping or injury.

Is there storage for personal items?

Yes—most rollators include a built-in bag or wire basket under the seat. Some models also offer clip-on trays or zipped pouches. Check the specific product listing or ask us for the storage style included.

Do the wheels work on carpet or rough footpaths?

Most rollators work well on indoor carpet and paved footpaths. For rougher outdoor terrain, choose a model with large wheels (200mm or more) and non-slip tyres. Small castors may catch or feel unstable on gravel or uneven ground.

Why does my rollator feel unstable when I turn corners?

Three-wheel rollators and ultra-light frames are easier to maneuver but may feel less stable for users who lean heavily or turn quickly. For added stability, consider a four-wheel model with a wide wheelbase and larger wheels.

My brakes feel loose—can they be tightened?

Yes—most rollators have adjustable cables. Over time, brake tension can loosen with regular use. A small Allen key or thumb screw near the brake lever or rear wheels typically allows for basic adjustments. Contact us or a technician if unsure.

What’s the difference between a side-fold and front-fold rollator?

Side-fold rollators fold sideways, making them slimmer for narrow spaces or upright storage. Front-fold (vertical) rollators collapse toward the front—often better for car boots. Some models offer both for extra compactness.

Can I use this walker in the shower or wet areas?

Standard rollators are not designed for wet environments. They may slip or rust if exposed to moisture. For wet areas, consider a purpose-built shower walker or non-slip support rail. Never use a seated rollator in the shower.

Is this walker suitable for someone with cognitive impairment?

Not always. If the user cannot follow safety instructions (e.g., engage brakes before sitting) or forgets how to use the aid, it could be a fall risk. A simpler frame or carer-supported option may be safer. Always seek OT advice in these cases.

Can I change the wheels to better suit outdoor use?

Some rollators allow for aftermarket wheel upgrades, but not all. Larger, softer wheels are better for outdoor terrain. It’s safest to select a model originally designed for mixed or outdoor surfaces. We can help find one that fits your needs.

How do I clean and maintain the walker?

Wipe down the frame regularly with a damp cloth. Avoid harsh chemicals. Check tyres for wear, and inspect brake cables and folding mechanisms monthly. Tighten any loose screws or handles. Annual servicing may extend product life.

What’s the maximum slope or ramp grade this can handle?

There’s no exact number, but rollators should only be used on gentle inclines where the user feels in control. Always engage brakes when stopping. For steep or uneven surfaces, a rollator may not be safe. Consider an OT referral for more advanced mobility needs.


Staff Knowledge Check

Test your understanding with real-life scenario questions. Great for team discussion or self-check.

Q1. What is the main purpose of using a rollator or walker?
  • A) To increase walking speed
  • B) To support balance, safety, and mobility
  • C) To replace a wheelchair
  • D) To carry personal items only
Q2. How should the handles of a rollator or walker be adjusted?
  • A) At shoulder height
  • B) Just below the user's wrist
  • C) At the height of the elbows when fully bent
  • D) The same height for all users
Q3. What is one key difference between a rollator and a walking frame (without wheels)?
  • A) Rollators require more lifting
  • B) Walking frames have built-in seats
  • C) Rollators roll forward and include brakes
  • D) Walking frames are faster to use
Q4. Why is brake function important in a rollator?
  • A) It helps users carry heavier items
  • B) It keeps the user moving faster
  • C) It improves stability when walking or sitting
  • D) It makes the rollator more colourful
Q5. Who is most likely to benefit from using a rollator instead of a walking stick?
  • A) A client with good balance and no fatigue
  • B) A client with mild joint pain only
  • C) A client needing both balance support and a place to rest
  • D) A client using a wheelchair full-time
Q6. When choosing a walker or rollator, why is wheel size important?
  • A) Larger wheels make the walker taller
  • B) Smaller wheels help users walk faster
  • C) Larger wheels provide better performance on uneven surfaces
  • D) Wheel size is purely for aesthetics
Q7. What is a key safety feature to check before a client uses their rollator for the first time?
  • A) That the wheels match the floor colour
  • B) That the seat cushion is warm
  • C) That the brakes engage and release properly
  • D) That the client can carry items with it
Q8. What is the benefit of a rollator with a built-in seat?
  • A) It improves speed when walking
  • B) It allows the user to rest when needed
  • C) It makes the walker heavier
  • D) It adds more colour options
Q9. Which feature helps a rollator user maintain posture and comfort while walking?
  • A) Height-adjustable handles
  • B) Cup holder
  • C) Wide frame width
  • D) Extra storage capacity
Q10. What is a risk if the walker frame is too wide for a client’s home environment?
  • A) The walker will go too fast
  • B) The user may struggle to turn corners or pass through doorways
  • C) The wheels will fall off
  • D) It increases the battery usage
Q11. Why is regular maintenance important for mobility walkers and rollators?
  • A) To ensure fashion trends are followed
  • B) To prevent squeaky noises
  • C) To ensure brakes, wheels, and folding parts function safely
  • D) To make it lighter to carry
Q12. What is a good way to assess if a rollator is appropriately sized for the user?
  • A) Their elbows are bent about 15–30° when holding the handles
  • B) Their feet dangle above the ground when seated
  • C) Their shoulders are raised when pushing it
  • D) The handles are below the knees
Q13. What client goal may suggest a rollator is better than a basic walking frame?
  • A) To walk independently outdoors for longer distances
  • B) To walk only short distances with assistance
  • C) To move around the bed at night
  • D) To transition to using a wheelchair
Q14. What role does a cane holder or accessory attachment play in rollator use?
  • A) It increases the user's weight limit
  • B) It allows personalisation for fashion
  • C) It improves the user's independence when switching aids
  • D) It adds noise reduction
Q15. A client is concerned about uneven paths and requires an all-terrain rollator. What should you check when recommending a walker?
  • A) Whether it includes a food tray
  • B) The seat height and colour options
  • C) The frame material and folding size
  • D) The wheel size, tread, and stability features
Q16. What makes a rollator more suitable than a frame for outdoor use?
  • A) Smaller wheels and no brakes
  • B) Lightweight plastic frame
  • C) Large wheels and braking system
  • D) Attached drink bottle holder
Q17. Why might a 4-wheeled rollator be better for someone who fatigues quickly?
  • A) It can be used to push them like a wheelchair
  • B) It has a seat for rest breaks
  • C) It reduces arm fatigue by forcing faster walking
  • D) It can be used as a ladder
Q18. When would a tri-wheel walker (3-wheeled) be preferable to a 4-wheeled rollator?
  • A) When the user needs extra storage space
  • B) When better maneuverability in tight spaces is needed
  • C) When the user cannot use brakes
  • D) When outdoor use on rough terrain is required
Q19. What is the benefit of a rollator that folds side-to-side (not front-to-back)?
  • A) It becomes taller when folded
  • B) It is easier to lift overhead
  • C) It remains standing when folded
  • D) It cannot be stored in small spaces
Q20. What factor is most important when choosing a rollator for a bariatric client?
  • A) Colour and design preferences
  • B) High weight capacity and wide seat
  • C) Whether it has three wheels
  • D) If it folds in half
Q21. Why is it important to test the brakes on a rollator regularly?
  • A) To prevent scratches on the wheels
  • B) To ensure proper control and safety
  • C) To adjust the walking speed
  • D) To reduce tyre noise
Q22. What should a staff member consider when showing a rollator to a client with shoulder arthritis?
  • A) That it’s the lightest colour available
  • B) That the seat is extra deep
  • C) That it has ergonomic handles and smooth brakes
  • D) That it does not fold
Q23. Why is the ability to lock brakes important when using a rollator?
  • A) So the wheels don’t overheat
  • B) To prevent the user from rolling while sitting
  • C) To improve turn radius
  • D) To change handle height
Q24. A client lives in a small apartment with narrow hallways. What feature should their walker include?
  • A) A very wide base
  • B) Large, off-road wheels
  • C) A narrow frame and tight turning radius
  • D) Fixed rear legs
Q25. Why should the seat height on a rollator be considered during selection?
  • A) It changes the colour options
  • B) It affects how easily the user can stand and sit
  • C) It determines how fast the rollator moves
  • D) It increases the wheel durability
Q26. What is the role of a cane holder attachment on a rollator?
  • A) It helps push the rollator faster
  • B) It is used to store medication
  • C) It allows users to carry their cane when not in use
  • D) It is required for all NDIS participants
Q27. What does "anti-tip" design mean in the context of rollators?
  • A) It prevents the brakes from engaging
  • B) It reduces the chance of the rollator tipping over
  • C) It blocks the wheels from moving backwards
  • D) It makes the seat lower to the ground
Q28. What type of client might benefit from a rollator with a high weight capacity?
  • A) A child recovering from surgery
  • B) A person with limited hand strength
  • C) A bariatric client needing extra frame support
  • D) A person who only needs occasional walking support
Q29. When folding a rollator for transport, what should staff check?
  • A) That the brakes are locked and no items are stored
  • B) That the wheels are removed first
  • C) That the user has their walking stick on hand
  • D) That the seat height has been lowered
Q30. What is the benefit of height-adjustable handles on a walker?
  • A) Allows for faster walking
  • B) Ensures a correct ergonomic fit for each user
  • C) Improves seat comfort
  • D) Helps fold the walker more easily
Q31. What client condition might require a rollator with forearm supports?
  • A) Strong upper body strength
  • B) Short-term fatigue
  • C) Limited grip or wrist weakness
  • D) Good balance and posture
Q32. What feature on a rollator helps reduce the risk of tripping on uneven ground?
  • A) A folding frame
  • B) Large front wheels
  • C) Soft foam seat
  • D) Cup holder
Q33. Why should staff demonstrate how to engage the brakes on a rollator during handover?
  • A) To reduce the likelihood of a return
  • B) To ensure the user can stop and sit safely
  • C) To adjust the colour of the handles
  • D) To set a walking speed limit
Q34. What situation might require a user to consider a non-wheeled walking frame instead of a rollator?
  • A) They need to walk long distances outdoors
  • B) They have poor balance and need slow, supported walking
  • C) They want to carry shopping bags
  • D) They have a large vehicle for transport
Q35. Why is it important that the user's gait is observed when selecting a walking aid?
  • A) So the staff can choose the most attractive style
  • B) To determine the user’s favourite walking path
  • C) To match the device to their movement pattern and balance needs
  • D) To find the right shoe size
Q36. What is the purpose of reflective components on some rollators?
  • A) To make them look more stylish
  • B) To help with folding at night
  • C) To improve visibility in low-light environments
  • D) To brighten indoor spaces
Q37. What should staff check before recommending a rollator to a client for community access?
  • A) That it fits in their garden shed
  • B) That it has large wheels, strong brakes, and a seat
  • C) That it is brightly coloured
  • D) That it has the highest weight capacity possible
Q38. What is the benefit of a rollator with a built-in bag or basket?
  • A) It makes the walker more expensive
  • B) It prevents the rollator from folding
  • C) It allows users to carry items hands-free
  • D) It makes the walker heavier for exercise
Q39. A client says their rollator feels too wide in their hallway. What could be a solution?
  • A) Recommend a smaller-width rollator or a tri-wheel walker
  • B) Encourage the client to move house
  • C) Suggest using the rollator sideways
  • D) Advise them to fold it while walking
Q40. Why might a rollator with an adjustable backrest be preferred for some users?
  • A) It adds extra colour options
  • B) It provides custom comfort and posture when seated
  • C) It reduces the overall weight of the frame
  • D) It improves brake function
Q41. What safety risk may arise if a rollator is set too high for the user?
  • A) The user may walk faster
  • B) It may improve back posture
  • C) It may cause shoulder strain and instability
  • D) It will reduce the need for brakes
Q42. What key feature allows a rollator to be transported easily in a vehicle?
  • A) A built-in GPS
  • B) A collapsible or folding frame
  • C) Wide wheels for off-road use
  • D) A fixed rigid frame
Q43. What client group might require a compact or travel-style rollator?
  • A) Clients with limited home storage or frequent travel needs
  • B) Clients who live on farms
  • C) Clients with no mobility issues
  • D) Clients using a wheelchair full time
Q44. What role does a padded seat play in a rollator’s design?
  • A) Makes it easier to roll uphill
  • B) Provides comfort during rest breaks
  • C) Helps lock the brakes
  • D) Prevents it from folding accidentally
Q45. What should be considered when fitting a rollator for a tall user?
  • A) The width of the seat
  • B) The colour of the wheels
  • C) The maximum handle height adjustment
  • D) The weight of the rollator
Q46. What is the benefit of a dual-fold rollator design?
  • A) It has more wheels than usual
  • B) It folds both lengthwise and widthwise for easier transport and storage
  • C) It reduces the need for a seat
  • D) It improves brake strength
Q47. Why might a client need a rollator with both seat and backrest?
  • A) For postural support during rest breaks
  • B) To carry groceries
  • C) To help stand up more easily
  • D) To push faster
Q48. What is a key risk if a user does not lock the brakes before sitting on a rollator?
  • A) The rollator may collapse
  • B) The seat will become uncomfortable
  • C) The rollator may move, causing a fall
  • D) The brakes will wear out faster
Q49. What does “ergonomic handgrip” mean in rollator design?
  • A) It’s made of metal
  • B) It has a unique brand logo
  • C) It is shaped to support natural wrist and hand position
  • D) It folds away
Q50. How can staff ensure a rollator is the right size for a new client?
  • A) Ask the client to measure their shoe size
  • B) Check height and posture with a trial and adjust handle height accordingly
  • C) Choose the lightest rollator available
  • D) Select a model based on the client’s age