Education Series

with Able Living

Wheelchairs

Wheelchairs Image

đź’ˇ Overview

Wheelchairs are essential mobility aids that support users with temporary or permanent mobility limitations due to age, injury, illness, or disability. They play a critical role in maintaining independence, facilitating community access, and preventing secondary complications from reduced mobility, such as falls, pressure injuries, or social isolation.


Unlike other mobility devices, wheelchairs come in a wide variety of configurations—ranging from lightweight transport chairs to complex tilt-in-space systems. Understanding the difference between transit and self-propelled models, as well as considerations like seat sizing, support needs, and environmental context, is crucial when matching a client to the right solution.


Clinicians often assess wheelchair suitability based on posture, strength, safety, and functional goals. However, sales and support staff also play a vital role in helping customers navigate practical concerns—such as transport compatibility, folding mechanisms, weight capacity, and ease of use for carers.


From short-term recovery to lifelong mobility support, wheelchairs are more than a transport device—they are an extension of the user’s physical access to the world. A well-fitted chair empowers users to move freely, engage socially, and perform daily tasks with confidence and dignity.

🤔 Did You Know?

Most manual wheelchairs in Australia are designed to fit within standard doorways—but a poor seat width match can still cause friction burns or pressure injuries. That’s why clinicians carefully measure hip width and posture when prescribing a chair.

Uses of Wheelchairs
Key Features
Types of Wheelchairs
Clinical Matching Tips
đźš© Red Flags

🛍️ Sales FAQ

What’s the difference between a self-propelled and a transit wheelchair?

Self-propelled wheelchairs have large rear wheels with push rims so the user can move themselves. Transit wheelchairs have smaller rear wheels and must be pushed by a carer. Transit models are often lighter and easier to lift into a car.

Can all wheelchairs fold for transport?

Most standard manual wheelchairs fold in half for easy transport and storage. Some models also feature quick-release wheels and flip-up leg rests to reduce bulk. However, not all tilt-in-space or high-support chairs fold easily—check each model’s specs.

How do I choose the right seat width for a customer?

Seat width should match the user’s hip width while seated, allowing around 1–2cm clearance on each side. Too narrow causes pressure and skin issues; too wide reduces stability and can cause sliding. If unsure, refer to the client’s OT or arrange a fitting.

Can this wheelchair be used outside?

Yes, but suitability depends on wheel size and terrain. Self-propelled models with larger rear wheels handle uneven surfaces better than transit chairs. For frequent outdoor use, consider models with larger castors, solid or pneumatic tyres, and anti-tip bars.

Do I need a prescription or OT assessment to purchase a wheelchair?

Not for private purchases—but if the chair is being funded (e.g. via NDIS, DVA, or My Aged Care), an assessment by an occupational therapist is usually required. This ensures the right fit, clinical justification, and documentation for funding approval.

What’s the difference between a tilt-in-space and a reclining wheelchair?

Tilt-in-space chairs tilt the entire seating unit backward to redistribute pressure without altering the hip angle—ideal for pressure care and posture. Reclining chairs adjust only the backrest, which can be helpful for rest but may increase shear forces if not used with caution.

How do I know if a user needs a bariatric wheelchair?

Bariatric wheelchairs are typically required when the user exceeds 120kg or has a wider hip width than standard chairs can accommodate. It’s also important to consider reinforced frames and wider seat widths to ensure stability and durability.

Can wheelchairs be used as seating in vehicles?

Only wheelchairs that are “crash tested” or meet ISO 7176-19 standards are considered safe to be used as seats in vehicles. These must be secured with an approved four-point tie-down system. Most standard chairs are not certified for transport use.

Do all wheelchairs come with cushions?

No. While some chairs include a basic foam cushion, many users require clinical cushions for pressure relief or postural support. Seating must match the user’s risk level and comfort needs, and often requires clinician involvement for higher needs.

What can I suggest if a user has one-sided weakness or hemiplegia?

Some users may benefit from a one-arm drive wheelchair, which has dual push rims on one side. Others may need a powered wheelchair or carer-pushed transit chair depending on strength, coordination, and daily mobility needs.


🙋‍♀️ Common Customer Questions

Can I fold the wheelchair to fit it into my car?

Yes—most standard manual wheelchairs fold in half by lifting the seat. Many also have removable leg rests and quick-release wheels to make them more compact for transport. Always check the folded dimensions against your boot space before purchasing.

What’s the weight of the wheelchair?

Wheelchair weights vary. Lightweight transit chairs can weigh as little as 9–12kg, while standard self-propelled models may weigh 13–18kg. Tilt-in-space and bariatric models are heavier. Ask us for the specific weight of the model you're considering—including lifting weight if transporting.

Do I need someone to help me use this wheelchair?

It depends on the model and your mobility. Transit chairs require a carer to push, while self-propelled wheelchairs are designed for users who can move independently. If you're unsure, a trial or an OT assessment can help find the best fit for your needs.

What’s the difference between solid and air-filled tyres?

Solid tyres are maintenance-free and best for flat indoor or paved surfaces. Pneumatic (air-filled) tyres offer a softer ride and better shock absorption—ideal for outdoor use—but they can go flat and need occasional inflation.

Can I adjust the height of the footrests or armrests?

Most wheelchairs allow adjustments to leg rest height, and many have swing-away or removable leg and arm supports. Some models also include height-adjustable armrests for better desk access. Let us know what adjustments are important to you.

The brakes don’t seem to hold—what should I do?

Make sure the parking brakes are fully engaged by pushing the lever forward until it locks. If they still don’t grip well, the brake tension may need adjusting. This is a common maintenance task and can be done using simple tools or by a technician.

Why does the chair veer to one side when pushing?

This often happens due to uneven tyre pressure or wear. Check both tyres are inflated evenly (if pneumatic), and inspect for any wear or obstructions. If the issue persists, the alignment may be off and may require servicing.

Can I replace or upgrade the seat cushion?

Yes—most wheelchairs come with a standard cushion, but you can upgrade to a pressure relief, gel, or contour cushion depending on your comfort or medical needs. An OT can help recommend the most appropriate cushion for posture and skin protection.

My wheelchair is harder to push than it used to be—why?

This may be due to tyre wear, build-up around the axles, or brakes rubbing against the wheels. Regular cleaning and maintenance are important. If the chair is still hard to push, contact your supplier or technician for a check-up.

Can I use the wheelchair outside every day?

Yes—many wheelchairs are suitable for daily outdoor use, especially self-propelled models with larger wheels. However, regular outdoor use means you’ll need to monitor tyres, brakes, and frame wear more closely. Solid tyres are better for low-maintenance; air-filled tyres give a smoother ride.

How do I safely transfer in and out of the chair?

Always engage the parking brakes before transferring. Swing away or remove the leg rests if needed. Use armrests for stability and ensure the seat is level with the surface you're transferring to. If unsure, ask an OT to provide guidance on safe techniques.

What do I do if the leg rests fall off or feel loose?

Leg rests are usually removable and lock in place with a latch or clip. If they feel loose, check the latch mechanism or contact us for guidance. Never force the parts—if unsure, we’re happy to assist with setup or servicing.


Staff Knowledge Check

Test your understanding with real-life scenario questions. Great for team discussion or self-check.

Q1. What is one key advantage of a self-propelled wheelchair over a transit wheelchair?
  • A) It cannot be folded
  • B) It allows the user to move independently using rear wheels
  • C) It requires a support person to push at all times
  • D) It is only used indoors
Q2. What is the main purpose of elevating leg rests on a wheelchair?
  • A) To increase seat width
  • B) To support comfort and circulation for users with swelling or injury
  • C) To help the chair go faster
  • D) To reduce the chair’s weight
Q3. When selecting a wheelchair, why is seat width important?
  • A) It affects how far the chair can roll
  • B) It ensures the user can sit comfortably without sliding or rubbing
  • C) It determines battery life
  • D) It impacts the number of wheels on the chair
Q4. What is the purpose of quick-release wheels on a wheelchair?
  • A) To increase speed during use
  • B) To assist with compact folding and transport
  • C) To allow rear wheel steering
  • D) To make the wheelchair waterproof
Q5. Why is weight capacity an important specification in wheelchair selection?
  • A) It determines how fast the chair moves
  • B) It ensures the wheelchair is safe and durable for the user's body size
  • C) It only matters when using the chair outdoors
  • D) It’s not important if the user only needs the chair temporarily
Q6. Why might a clinician recommend a wheelchair with a folding frame?
  • A) Folding frames improve the wheelchair’s speed
  • B) Folding frames are easier to store and transport
  • C) Folding frames are always lighter
  • D) Folding frames allow for power adjustment
Q7. What is the purpose of swing-away leg rests on a wheelchair?
  • A) To make the chair more stylish
  • B) To help the user reach the wheels
  • C) To allow easier transfers and compact storage
  • D) To extend battery life
Q8. What safety feature helps prevent a wheelchair from tipping backward?
  • A) Armrests
  • B) Anti-tip wheels
  • C) Seat cushion
  • D) Folding backrest
Q9. Why is it important for a wheelchair to have parking brakes?
  • A) To reduce battery use
  • B) To help the chair roll faster
  • C) To hold the chair steady during transfers or on slopes
  • D) To help fold the chair
Q10. What does the term “crash tested” mean when applied to a wheelchair?
  • A) The chair is safe to use in a vehicle when secured properly
  • B) The chair cannot be folded
  • C) The chair is indestructible
  • D) The chair has a longer battery life
Q11. What does “Tilt-in-Space” mean in the context of wheelchair features?
  • A) The chair can tilt forward to climb steps
  • B) The seat and backrest recline independently
  • C) The entire seating system tilts backward to redistribute pressure
  • D) The armrests adjust for table height
Q12. Why is wheel size important when recommending a wheelchair for outdoor use?
  • A) Larger wheels provide better performance on uneven ground
  • B) Smaller wheels increase battery life
  • C) All wheels perform the same outdoors
  • D) Wheel size only affects colour options
Q13. What makes a wheelchair “paediatric” compared to a standard adult model?
  • A) It’s only painted in bright colours
  • B) It’s always electric
  • C) It’s designed with smaller dimensions and growth-adjustable features
  • D) It’s more expensive
Q14. What benefit does a tension-adjustable backrest provide in a wheelchair?
  • A) It changes the colour of the upholstery
  • B) It allows the chair to charge faster
  • C) It customises support for posture and comfort
  • D) It locks the user into place permanently
Q15. What is a key reason a user might need a bariatric wheelchair?
  • A) They need a scooter and a chair combined
  • B) They require a chair with greater weight capacity and reinforced support
  • C) They are under 12 years old
  • D) They only use it on stairs
Q16. What is one benefit of a wheelchair with adjustable seat height?
  • A) It changes the colour of the frame
  • B) It helps match the chair height to bed or table surfaces for transfers
  • C) It increases the chair’s top speed
  • D) It makes the chair waterproof
Q17. Why are transit wheelchairs often used in hospitals and airports?
  • A) They are extremely fast
  • B) They are operated only by the user
  • C) They are compact, lightweight, and designed for carer-assisted transport
  • D) They have extra storage compartments
Q18. What is the purpose of push-to-lock brakes on a manual wheelchair?
  • A) To allow faster rolling
  • B) To hold the chair still when stopped or during transfers
  • C) To alert pedestrians with sound
  • D) To change the tyre pressure
Q19. What is one advantage of a lightweight wheelchair frame?
  • A) It is less durable than standard chairs
  • B) It is easier for carers to lift into vehicles or storage
  • C) It cannot be used outdoors
  • D) It reduces the number of wheels needed
Q20. What is a key difference between a powered wheelchair and a manual wheelchair?
  • A) Powered wheelchairs must be pushed by someone
  • B) Manual wheelchairs can only be used indoors
  • C) Powered wheelchairs use a motor and battery for movement
  • D) There is no difference
Q21. What is the purpose of height-adjustable armrests on a wheelchair?
  • A) To allow better access under desks and tables
  • B) To increase the chair’s weight
  • C) To change the turning radius
  • D) To control the brakes
Q22. Why is it important to consider cushion support when setting up a wheelchair?
  • A) To decorate the wheelchair
  • B) To increase the chair’s value
  • C) To provide pressure relief and postural support
  • D) To reduce the need for armrests
Q23. When would a user typically benefit from a reclining backrest?
  • A) If they require frequent changes in posture for pressure care or comfort
  • B) If they use the chair for sports
  • C) If they want the chair to move faster
  • D) If they need help folding the chair
Q24. What is one reason a clinician might choose a wheelchair with adjustable rear axle position?
  • A) To adjust the wheelchair's colour
  • B) To make the chair easier or harder to self-propel
  • C) To lower the chair to the ground permanently
  • D) To increase the number of wheels
Q25. What does “removable rear wheels” offer in terms of transportability?
  • A) It reduces battery usage
  • B) It allows the chair to fold automatically
  • C) It makes the wheelchair lighter and easier to fit into vehicles
  • D) It changes the weight capacity
Q26. What does a “lap belt” on a wheelchair help with?
  • A) Increasing speed when rolling downhill
  • B) Securing the user in place for safety and postural support
  • C) Holding items like bags or blankets
  • D) Keeping the leg rests folded
Q27. What is the advantage of a wheelchair with a fold-down backrest?
  • A) It looks more stylish
  • B) It makes the chair easier to store or transport in smaller spaces
  • C) It improves weight capacity
  • D) It removes the need for a cushion
Q28. Which users are most suited to using a tilt-in-space or high-support wheelchair?
  • A) Users who only need a chair for short-term injury
  • B) Users with low muscle tone, pressure care needs, or complex postural requirements
  • C) Users who walk unassisted most of the time
  • D) Users who need to run fast in their chair
Q29. What does “pneumatic tyre” mean in wheelchair specifications?
  • A) The tyre is made from solid rubber
  • B) The tyre is inflated with air for shock absorption and smoother rides
  • C) The tyre increases the chair’s speed
  • D) The tyre is only for indoor use
Q30. What role does a clinician play in selecting a wheelchair?
  • A) They choose colours and accessories
  • B) They determine the best match for posture, pressure care, and function
  • C) They build the chair manually
  • D) They deliver the chair to the home
Q31. Why might a self-propelling wheelchair have large rear wheels with push rims?
  • A) For decoration only
  • B) To allow the user to propel the chair independently
  • C) To increase braking force
  • D) To make the chair heavier
Q32. What is one benefit of having attendant brakes on a manual wheelchair?
  • A) To help the user go faster
  • B) To allow a carer to slow or stop the chair when pushing
  • C) To reduce the cost of the wheelchair
  • D) To decorate the handles
Q33. What does it mean if a wheelchair is described as “compact” or “transit ready”?
  • A) It can be easily stored or taken on transport
  • B) It has more lights and reflectors
  • C) It needs a license to operate
  • D) It is faster than other models
Q34. Why might someone choose a wheelchair with solid tyres over pneumatic tyres?
  • A) They want to ride faster
  • B) Solid tyres are maintenance-free and can't go flat
  • C) Solid tyres are inflatable
  • D) They are only used indoors
Q35. What feature helps a wheelchair user adjust to different seating postures throughout the day?
  • A) A paintable frame
  • B) Adjustable seat angle or tilt/recline functions
  • C) Larger front casters
  • D) Extra handles
Q36. What is the purpose of elevating leg rests on a wheelchair?
  • A) To store items underneath the chair
  • B) To adjust the leg position for comfort or medical needs like swelling
  • C) To move the chair faster
  • D) To change the colour of the cushion
Q37. What’s a quick visual cue that a wheelchair is self-propelled?
  • A) It has four small wheels
  • B) It has large rear wheels with push rims
  • C) It has foot-operated pedals
  • D) It folds automatically
Q38. What is the key benefit of a flip-up footplate on a wheelchair?
  • A) It changes colour to match shoes
  • B) It lets the user place their feet directly on the floor for transfers
  • C) It increases the wheelchair’s range
  • D) It stores snacks
Q39. What safety tip should always be followed when a wheelchair is parked?
  • A) Leave it on a slope so it’s ready to roll
  • B) Keep the brakes off in case of emergency
  • C) Always engage the brakes to prevent movement
  • D) Remove the wheels for storage
Q40. What is one reason a user might request a headrest on their wheelchair?
  • A) To mount a cup holder
  • B) To support their head and neck due to reduced muscle control or fatigue
  • C) To hold a sun hat
  • D) To make the chair look taller
Q41. What is the difference between a transit wheelchair and a self-propelled wheelchair?
  • A) Transit chairs are slower
  • B) Transit chairs have smaller rear wheels and require a carer to push
  • C) Self-propelled chairs cannot be folded
  • D) Transit chairs are heavier than self-propelled ones
Q42. Why is seat width important when fitting a wheelchair?
  • A) It changes the speed of the wheelchair
  • B) It determines the colour of the cushion
  • C) It ensures proper support, comfort, and safety
  • D) It affects how high the user sits
Q43. What does “folding cross-brace” refer to in wheelchair design?
  • A) A bar used to lock the brakes
  • B) A frame component that allows the chair to fold inward
  • C) The axle for rear wheels
  • D) A type of cushion strap
Q44. What does “rear anti-tip bar” help with in a wheelchair?
  • A) Improves user visibility
  • B) Prevents the wheelchair from tipping backward on slopes
  • C) Increases turning speed
  • D) Holds shopping bags
Q45. When might a tilt-in-space wheelchair be clinically recommended?
  • A) For users needing posture shifts and pressure relief while staying in a fixed seated position
  • B) When the user only needs the chair for short trips
  • C) If the user prefers sporty looks
  • D) For indoor use only
Q46. What is one reason to select a wheelchair with a lightweight frame?
  • A) It has more storage compartments
  • B) It’s easier to lift into a car or transport
  • C) It rolls slower for safety
  • D) It fits only very tall users
Q47. What feature might assist someone with one-sided weakness to use a wheelchair more easily?
  • A) Dual hand rims on one side
  • B) Higher seat height
  • C) Coloured brakes
  • D) Extra upholstery
Q48. What does “seat depth” refer to in a wheelchair?
  • A) The distance from seat to floor
  • B) The distance from the backrest to the front of the seat
  • C) The weight of the user
  • D) The angle of the leg rests
Q49. What is the purpose of a contoured or pressure-relief cushion in a wheelchair?
  • A) To raise the user for better views
  • B) To prevent pressure injuries and improve comfort
  • C) To decorate the chair
  • D) To weigh down the chair on windy days
Q50. What’s an important consideration when selecting a wheelchair for outdoor use?
  • A) Having bright colours
  • B) Larger wheels and tyres for uneven terrain
  • C) The seat cushion being blue
  • D) Choosing a wheelchair without brakes